FREQUENTLY ASKED QUESTIONS
Below is a list of our frequently asked questions. If these do not answer your question feel free to contact us using the "Contact Us" page or email us on firstname.lastname@example.org
Once your order has been dispatched, you'll receive your shipping confirmation email (To the email provided at checkout) containing your tracking information.
You can use the tracking information provided to follow your order from our warehouse, right up to the moment it is delivered to your door.
Please allow up to 7 working days (UK, USA & EUROPE) and up to 14 working days (rest of the world) for your order to arrive. If this date has passed and you still haven't received your order, contact us and we will assist you.
In the unlikely event you have received a defective item, please contact us as soon as possible and have the following information ready:
1. Your order number.
2. Which item from the order is damaged.
3. A description of the damage.
4. Photographic evidence.
Unless proof of damage has been verified by us, we cannot action a refund, credit or exchange.
Once we have received and verified all of the above information we will immediately begin a process to issue you with a replacement item free of charge.
Please do not return any goods unless we have advised you to do so, as we don't always require the faulty item back.
If you do wish to cancel your order, please contact us immediately with the following information:
2. Order Number.
3. Email Address.
Please note that we are unable to cancel the order once the order has left our warehouse. In the event that we are unable to cancel the order please wait until the order arrives and submit a return request.
If you wish to return a product to us for any reason please read the Refunds Policy first, located in the footer navigation menu or click here.
1. Order Number
2. Which item you would like to return.
3. Reason for return.
4. Photo evidence (if applicable).
To ensure that your Boxing Highs Apparel lasts you for longer we recommend that you do the following when washing:
T-Shirts, Tank Tops, Shorts & Tracksuits:
•Machine wash cold and inside out.
•Iron inside out and do NOT tumble dry.
• To edit your account information click the account button in the top right hand corner of the page on your PC or on a mobile device it is located in the menu section.
• Sign into your account or alternatively press "Forgot your password?" if you have forgotten the password to your account.
• Once you have signed in click "View Addresses". From here you will be able to change your postal address or add a new one, which you can select during checkout.